1. An initial consultation is set up in our showroom or in your home to discuss your joinery requirements and establish a client brief. Our designers will talk to you about design, budget, time frame and appliances. We allow an hour for this consultation.

2. Our designers will then present to you concept plans, elevations and 3D computer renders created from the brief. Clients can make up to 3 sets of amendments to the design. Any additional amendments after that will incur a fee.

3. The final design is then presented to you in our showroom. Our designers will take you through a colour consultation to select materials and finishes. This is a good opportunity for you to bring along any colour samples or reference images you may have.

4. We will provide you with a quote and specification sheet detailing materials and componentry. We require all of our documents to be signed as confirmation of acceptance. All appliance model numbers and flooring types must be supplied to us at time of sign-off. We will then send out a 40% deposit invoice to secure a place in our production schedule.

5. A final measure onsite will be done prior to manufacture. This usually happens once the framing has gone up and the electrical and plumbing work has been carried out. If there are any changes that need to be made to the design from our site measure, the designer will be in contact with you to discuss this.

6. An installation date is booked into our production schedule. Our project manager will be in contact with you closer to the installation date to make sure the project is running on time. We will then send out a 55% progress payment invoice, which is payable prior to the joinery leaving our factory. Once the joinery has been installed, the remaining 5% will be invoiced.